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The Ritz-Carlton, Kapalua
5 stars

The Ritz-Carlton, Kapalua

1 Ritz Carlton Drive, Kapalua, Maui, HI 96761, United States
Kapalua, HI
See location+1 808 669 6200
From
C$ 785
Cheapest

rate per night

8.9
Very good
based on 214 reviews
214 reviews
Room type
Provider
Nightly total
Deluxe room
C$ 785
Standard Room
C$ 888
King room
C$ 1,238

Photos of The Ritz-Carlton, Kapalua

Overview

Rating

Maui is one of the best places for a getaway, and the Ritz-Carlton Kapalua is one of the best resorts in the region. This secluded resort avails a mix of breathtaking scenery and luxury, which comprises of two golf courses. Also found at this location are a traditional spa, six restaurants, and a variety of outdoor activities for the guests, all in a scenic, natural setting.

The Ritz-Carlton isn’t just another getaway spot, but an award-winning entity in the hospitality industry over its 100-year history. This stunning location sits in a tropical setup, where guests can relax in the balcony as they watch the waves and a white sandy beach. The Ritz-Carlton has a total of 463 rooms; each spotting inspired designs and fantastic furniture and fittings, all this sitting in an impressive 54 acres.

Depending on choice and personal preference, there are hikes through the rainforest, fun at the three beaches, and 36 holes of golf. Guests may decide to play tennis, basketball, sail, surf, kayak, or enjoy a session at the resort’s fitness center. Guests can have additional fun paddle-boarding, snorkeling, or whale watching in the scenic setup.

After a long day, relax with a massage, facial, or traditional body treatment at the Ritz-Carlton, one has the chance to enjoy an impressive array of fresh seafood and Pacific cuisine, augmented with foods from the hotel’s organic garden.

Due to the location and surroundings, this resort remains very popular for weddings and functions, with families and couples greatly enjoying the amenities of this getaway spot. Check the availability of a room with a view of the beach or the scenic gardens for the perfect experience.

Rating
8.9
Very good
Based on 214 verified guest reviews

Latest deals for The Ritz-Carlton, Kapalua

mié. 7/5
jue. 8/5
Standard Room
bed type unknown
bed type unknown
Queen room
bed type unknown
Luxury Room
2 double beds
Resort Room
bed type unknown
bed type unknown
1 king bed
King room
1 king bed
bed type unknown
1 king bed
Double room
1 king bed
Deluxe room
1 king bed
1 king bed
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.

Amenities at The Ritz-Carlton, Kapalua

  • Snorkeling
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Kitchen

  • Wine glasses
  • Kitchenware
  • Kitchen
  • Kitchenette
  • Blender
  • Dishwasher
  • Oven
  • Dishes
  • Microwave
  • Stovetop
  • Ice maker
  • Toaster
  • Refrigerator
  • Coffee machine
  • Dining area

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Soap and Shampoo Provided
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Things to do

  • Gift shop
  • Eco tourism
  • Beach access
  • Bicycle rental
  • Golf
  • Canoeing
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Horse riding
  • Basketball court
  • Hiking

General

  • Executive lounge access
  • Family rooms
  • Garden view
  • Living room
  • Hardwood or parquet floors
  • Interconnected room(s) available
  • Pool view
  • Storage available
  • Beachfront
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Telephone

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Non-feather pillow
  • Pets not allowed
  • Designated smoking area
  • Disabled Access
  • Roll-in shower
  • Elevator
  • Allergy-free room

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional toilet
  • Bathtub
  • Toilet
  • Toilet paper

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Sauna

Dining

  • Packed lunches
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Dining table

Family friendly

  • Babysitting or child care
  • Kid-friendly
  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • Radio
  • TV
  • Smartphone dock
  • DVD player

Outdoor

  • Water sports equipment
  • Outdoor furniture
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Parking and transportation

  • Parking
  • Private parking
  • Shuttle service (free)
  • EV charging station
  • Airport shuttle
  • Valet parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board

Bedroom

  • Feather pillow
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • Housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis
  • Fitness room

Workspace

  • Fax/photocopying
  • Desk

Reviews of The Ritz-Carlton, Kapalua

8.9
Very good
214 verified ratings
Wonderful
125
Very good
34
Good
22
Okay
9
Fair
13
Mediocre
5
Poor
6

Summary of reviews

Guests say
Guests appreciated the beautiful location and comfortable beds, but many expressed disappointment with the service quality and some amenities. The staff was friendly, but there were issues with responsiveness and the availability of certain services, such as shuttle transport and beach access. Overall, while the hotel has potential, improvements are needed in service and facilities.
AI-generated from customer reviews
Location9 out of 10
Bed Comfort9 out of 10
Cleanliness8.5 out of 10
Amenities2.5 out of 10
Service2 out of 10
Sort by:Most recent

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Score by provider

All reviews

8.0
Very good
Antonio, Dec 2019
Pros (+) Building is modern, staff is helpful, room is the most comfortable with beautiful view of part of the ocean.
Cons (-) Beach did not rent out surf boards which is a missed opportunity because the beach at the resort had perfect waves to surf on.
9.7
Wonderful
Anonymous, Feb 2019
Pros (+) Everyone was so friendly. The maid staff was especially welcoming and friendly. Beds were super comfortable.
Cons (-) The pool area was beautiful and so relaxing, but would really have liked to have had some tropical music streaming.
9.7
Wonderful
Anonymous, Dec 2018
Pros (+) The guest concierge took great care of us as did the spa staff. Overall great experience
10
Wonderful
Anonymous, Dec 2018
Pros (+) Friendly staff. Amazing pool. Not crowded.
Cons (-) Some construction/renovations ongoing.
10
Wonderful
Anonymous, Sep 2018
Pros (+) Quality and service!
Cons (-) Weather was a little overcast, no can help.. Tropical Storm Olivia just passed
8.0
Very good
Anonymous, Sep 2018
Pros (+) Beautiful grounds & landscaping Friendly staff Comfy bed
Cons (-) Valet parking only No golf cart shuttle to beach, it was a very hot walk back up the long hill Not enough shaded areas poolside
2.0
Poor
Anonymous, Sep 2018
Cons (-) First of all, I waited for a long time before somebody answered the phone, 15 minutes, to be exact! I called the hotel a couple of days prior to my arrival to check if they have shuttle service to/from the hotel and I was advised that they do not have shuttle service at all. I can’t believe a 5-Stat hotel don’t have shuttle service for their guests & that they don’t have a live person answering th...
Read more
7.4
Good
Anonymous, Jan 2018
Pros (+) beautiful suite
Cons (-) small, almost unreachable beach that was a long way from the hotel
10
Wonderful
Anonymous, Aug 2017
Pros (+) We went on our honeymoon and had a great time. Nice and private
9.4
Wonderful
Anonymous, Jun 2017
Pros (+) Amazing service

Location

1 Ritz Carlton Drive, Kapalua, Maui, HI 96761

What's nearby

  • The Ritz-Carlton, Kapalua5 m
  • Ritz-Carlton Kapalua Day Spa171 m
  • D.T. Fleming Beach0.5 km
  • Kapalua Beach0.6 km
  • Oneloa Bay0.7 km
  • Kapalua Spa0.7 km
  • Kapalua Golf Club Bay Course1 km
  • The Bay Course1 km
  • Coastal Trail1.4 km
  • Napili Bay1.4 km
  • Kapalua Golf Club - The Plantation Course1.7 km
  • Slaughterhouse Beach1.7 km

Policies

Check-in/Check-out

Check in anytime after 4:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.
License number: TA-143-018-8032-01

Essential information about The Ritz-Carlton, Kapalua

Low season

October

High season

January

Average price (weeknight)

C$ 1,357

Average price (weekend night)

C$ 1,787
Cheapest month to stay with an average 24% drop in price.
Most expensive month to stay with an average 50% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at The Ritz-Carlton, Kapalua

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at The Ritz-Carlton, Kapalua

  • If you’re after a cheap room at The Ritz-Carlton, Kapalua, then you should consider staying during the low season. The cheapest deals can generally be found in October and July.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at The Ritz-Carlton, Kapalua, plan to stay on a Sunday or Wednesday. The most expensive day is usually Friday.
  • The cheapest price a room at The Ritz-Carlton, Kapalua was booked for on KAYAK in the last 2 weeks was C$ 1,050, while the most expensive was C$ 1,050.
  • How long should you stay at The Ritz-Carlton, Kapalua? KAYAK users usually book their rooms here for 5 days.
See more tips

FAQs when booking at The Ritz-Carlton, Kapalua

  • What is the best way to get from the airport to the Ritz-Carlton, Kapalua?

    There are several ways to get to Ritz-Carlton, Kapalua from the airport. The bus is the cheapest and most effective way. Alternatively, you can take a shuttle from the airport to the hotel; the shuttle should get you there within 30min. You can also hire a car at the car rental companies available at the airport, for instance, Avis, Hertz, Budget, Thrifty, Enterprise, and drive to the hotel. Taxis provide efficient and convenient transportation options, but they are costlier compared to buses.

  • What are the business options provided by the Ritz-Carlton, Kapalua?

    For business travelers traveling to Ritz- Carlton, Kapalua, the hotel provides business amenities such as an onsite business center, a conference space that can hold up to 100 guests, and a meeting room in the shape oval suitable for holding meetings. Although the hotel also offers car service for business travelers on request. Further, the business center features a computer, fax, photocopying machine, and printer. Corporate guests can also have access to hotel rooms equipped with business-friendly amenities such as desks.

  • What option does the hotel give me if I travel with my kids?

    If you are traveling with your family, the Ritz-Carlton, Kapalua, provides a kids-friendly environment and facilities. The rooms come with separate beds, ideal for families. They also offer an air-conditioned playroom with toys for kids to keep them busy during their free time. The kid’s playroom is located close to the spa. The older kids staying at the hotel can also have access to board games. The best part is that the hotel offers babysitting services at a fee. The restaurant in this hotel provides a well-thought menu that also favors the kids.

  • What is the best room to book in the Ritz-Carlton, Kapalua?

    The best suite you can stay in at this hotel is the standard room with an ocean view. The room offers a beautiful view of the blue ocean water. The hotel also has a large balcony with chairs that you can relax on. Additionally, the room provides natural light due to the large window, and the beds are luxurious and comfortable. The fact that it is big enough to accommodate a couple or even friends when you go on a trip makes it ideal. In addition, the guests have 24 hours butler services, which is convenient for guests who like midnight snacks and other services.

  • Is the Ritz-Carlton, Kapalua accessible for travelers with limited mobility?

    If you are traveling with a companion with limited mobility, you will enjoy staying at the Ritz-Carlton, Kapalua, because the hotel has amenities that favor them. If you are disabled and need access to a wheelchair, ensure you inform the hotel before you check in. The hotel features wheelchair-accessible restrooms, roll-over showers, elevators, and ramps, making it easy to access the hotel premises. The best part is the staff in this hotel are also well trained to provide assistance and support to guests with limited mobility.

  • Where is The Ritz-Carlton, Kapalua located?

    The Ritz-Carlton, Kapalua is located at 1 Ritz Carlton Drive, 0.4 km from the centre of Kapalua. The Ritz-Carlton, Kapalua is the closest landmark to The Ritz-Carlton, Kapalua.

  • When is check-in time and check-out time at The Ritz-Carlton, Kapalua?

    Check-in time is 4:00 PM and check-out time is 12:00 PM at The Ritz-Carlton, Kapalua.

  • Does The Ritz-Carlton, Kapalua offer free Wi-Fi?

    Yes, The Ritz-Carlton, Kapalua offers free Wi-Fi.

  • How far is The Ritz-Carlton, Kapalua from the airport?

    The Ritz-Carlton, Kapalua is 4.7 km from Kapalua West Maui. The Ritz-Carlton, Kapalua is 25.8 km from Kahului.

  • Does The Ritz-Carlton, Kapalua have a pool?

    Yes, The Ritz-Carlton, Kapalua has a pool on-site.

  • How does KAYAK find such great The Ritz-Carlton, Kapalua hotel deals?

    KAYAK scours the web for all room deals available at The Ritz-Carlton, Kapalua in Kapalua and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Ritz-Carlton, Kapalua and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Ritz-Carlton, Kapalua.

See more FAQs

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Good to know

Value for money

7.5

Distance to downtown

0.4 km

Nearest Airport

Kapalua West Maui

Distance to airport

4.7 km